REVIEW: QUATTRO

As a horrible version of Take a Walk on the Wild Side plays by some less than talented female chartreuse and The Monster dies of hunger he hobbles into Quattro at the Four Seasons Palo Alto (it’s really a Two Seasons business park hotel, ergo The Monster’s deluxe room has a view of the freeway and Ikea) for lunch.  A tour of Facebook has brought him North and despite the high tariff and low return on the hotel he is looking forward to a relaxing meal.

Blah, blah corporate decor.  Blah, blah friendly service.  Blah, blah must eat or will kill.

Cold pea soup with lobster to start and perhaps because The Monster is starved it’s quite lovely.  Large chunks of lobster in a nicely chilled broth.

The risotto with scallops is the call for the entree.  By this point The Monster has had fourteen pieces of bread, two crostini and three drinks and still feels like a Sudanese refugee.

Bad luck because the meal portion is embarrassingly small.  Like thimble small.  In fact, The Monster is not going to tell you the single, small scallop or the dollop of risotto is tasty because the serving size befits a gerbil.

So, if you ever find yourself in Palo Alto because Stanford business school is a smarter call than the entertainment industry be sure to stop by Quattro if you aren’t hungry.

Why go?  You just ate.

Monster rating: 2/5 Monsters

Four Seasons Hotel
2050 University Avenue
East Palo Alto, CA 94303

(650) 566-1200

Quattro at the Four Seasons on Urbanspoon

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1 Comment

Filed under Quattro (East Palo Alto California), Reviews

One response to “REVIEW: QUATTRO

  1. daisyk

    **** THIS IS FOR THE MANAGER, LESLIE AT QUATTRO RESTAURANT*****

    BEWARE!!!!!!!!!!!!! IF YOU ARE BRINGING A PET, READ BEFORE COMING HERE.

    I have been to this restaurant many times with my dog, a small beagle. When making the reservation, I always ask if I could bring my beagle and have always been told yes. I have been here over 20 times and today, when I called to make a reservation, the manager, Leslie, told me that their policy allows only service animals in the outdoor/patio dining area. I asked why this was the case as I have been here many times before, brought my pet and have seen countless others dogs with their owners dining outside. She said, “this is our restaurant and we can make the rules as we see fit.”

    I said, “So, if I came to your restaurant, valeted my car, and wanted to dine outside with my dog, as I have done so many times in the past, you would kick me out?”

    Leslie Manager, “Yes. I would advise you to leave and tell you that only service animals are allowed.”

    Me: “Shouldn’t you communicate this to your staff instead of having different answers as to yes or no to bringing an animal? All of them who answered the phone say yes, bring your dog! You say no. So, why should I be kicked out and punished for a lack of training, NOT having a uniformed answer per call regarding bringing your pet to dine outdoors? Also, every restaurant in the Bay Area, that have a closed door, outside eating/patio area are all pet friendly. What makes it that your restaurant is not when there are enclosed doors separating the restaurant from the outside dining area?”

    Leslie Manager: “It is not my concern what other restaurants do. This is our own establishment and we are free to make and enforce our own rules.”

    Me: “Thank you for your time. I will make sure to list this experience on Yelp.”

    Leslie Manager: [Hangs up on me]

    _____

    *** I HAVE BEEN A LOYAL CUSTOMER OF QUATTRO AND HAVE RECOMMENDED IT TO FRIENDS AND FAMILY TO DINE THERE. HOWEVER, AFTER THIS SCARRING EXPERIENCE WITH THIS MANAGER WHO KNOWS NOTHING ABOUT CUSTOMER SERVICE, SHE WAS EXTREMELY DISMISSIVE AND RUDE (THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED).

    *** I ALWAYS RECOMMEND FRIENDS/FAMILY WHO VISIT THE BAY AREA TO STAY HERE. HOWEVER, THIS WILL NO LONGER BE THE CASE AS QUATTRO, AND FOUR SEASONS OF PALO ALTO HAVE LOST MY BUSINESS PERMANENTLY. I WILL MAKE SURE EVERYONE I MEET AND WILL SPREAD THE WORD ABOUT THIS RESTAURANT AND THEIR HORRENDOUS CUSTOMER SERVICE. GUARANTEED.

    JUST BECAUSE THIS RESTAURANT IS ASSOCIATED WITH THE FOUR SEASONS DOES NOT MEAN THAT THEY WILL TREAT AND TALK TO YOU LIKE A HUMAN BEING.

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